iSentry
FAQ
Q: What are the main differences between Free, Pro and Standard product versions?
A: Please check the features comparison table on this page.
Q: Where can I access my recorded videos?
A: By default, the location for your recorded files is not defined. The folder can be set up by navigating to: Settings> Recording> Upload folder.
Q: What video codes are supported for video recording/streaming?
A: The full list of supported video codecs can be checked on this page.
Q: Does your product support the email notifications via iCloud mail?
A: Yes, still you need to generate an app-specific password for iSentry and use it instead of your personal iCloud password
Email settings if you are using iCloud:
- Username: Your full iCloud email address including your name and @icloud.com. An example is johnsmith@icloud.com
- Password: An app-specific iCloud Mail password.
- Server Address: smtp.mail.me.com
- Server Port: 587
- Use TLS (Secure Mail): Yes
Q: The SMTP Settings button is disabled. How can I edit the SMTP settings?
A: Please note, the SMTP Settings button becomes active only if the “To:” field is filled in.
Q: How to reset iSentry settings?
A: o reset configuration, you should quit iSentry, then launch Terminal.app and enter this:
defaults delete com.codeminders.isentry.enterprise
Q: What to do if you don’t receive email messages from iSentry?
A: First of all, check if you’ve properly set up email notifications in Preferences > Mail. Also, make sure that you have received and entered the verification code for the email address entered.
As well, be sure to check your spam/junk folders.
Some email providers may block messages sent from our server (codeminders.com). In this case, please contact your email provider to remove codeminders.com from the black list. Or you can try using another provider (e.g. Gmail from Google).
Q: How to connect to iSentry remotely and view video from cameras?
A: Unfortunately, iSentry doesn’t provide support for streaming video for remote clients. However, you can connect to your Mac remotely using some third party software such as Apple Remote Desktop or TeamViewer.
As well, you can setup email notifications and select a destination for saved video/image files in a folder synchronized with a cloud storage service such as Dropbox, iCloud, Amazon Cloud Drive or Google Drive. Then, you start motion detection and when something happens, you will receive email notification and videos/images will be uploaded to the cloud. Also, you will be able to access these files on any device where you’ve installed cloud storage service software.